The fact you are looking for, or already receiving advice from us would indicate that a career in financial planning is not for you. We’ve designed our resource centre so that you can dip into subjects or linger on those that interest you most. Nothing beats personal advice in our view but we hope you find the information available here useful.
The March of Technology
In recent years, many clients have said they want us to reduce the amount of paper we send them as their financial advisers.
However, you will also have read about fines being levied on firms for breaches of data security. So, everyone at Chadney Bulgin is keen to ensure that we take advantage of advances in technology and customer service, while at the same time keeping the electronic transfer of communications secure.
Below we explain the technology we use and the measures we have put in place to safeguard both you and us.
How is Chadney Bulgin tackling these issues?
1. Computer equipment
All company laptops use encryption software, so that they are secure if they are lost or stolen.
Increasingly, hand held devices such as mobile phones and tablets are being used in business. These are protected by a PIN number and specific software that can lock the device remotely to avoid unauthorised access to data.
2. File transfer system – WeTransfer
Emails are not a secure way of exchanging personal data, so we encourage clients to send us documents via a widely accepted file transfer system called WeTransfer. We also use this to send personal documents to you.
There is a link on our website for clients to use to send these files to us. You can find it here
WeTransfer is a market leading secure file transfer system. Their privacy and security standards are compliant with the high level of personal data protection required by the EU Privacy Directive (95/46/EC).
Files are encrypted when they are being transferred and when they are stored. Once your files are safely stored, they can only be accessed using the unique links sent to the sender and recipient.
3. Client portal
We have launched a Client Portal for secure online storage of personal client documentation. It is an electronic method of allowing our valued customers more access to information and support. Unlike the file transfer system mentioned above, the Client Portal acts as a library for documents.
Once we have set you up as a user of the Portal you will receive a username and password that only you will know. There is a User Guide on the website which explains the basics of how the system works and what to do if, for example, you forget your password.
4. Payment of Chadney Bulgin fees – Worldpay
Many of our clients pay their fees by debit or credit card and it is vital that any transactions are managed securely.
We have chosen Worldpay as our partner in this initiative. Worldpay is a company quoted on the London Stock Exchange and is of such a size that it forms part of the FTSE 100 companies list.
The company’s payment processing systems are compliant with Payment Card Industry Data Security Standard (PCI DSS).
Pay by Link is a simple and easy to use tool that allows us to create and send customised emails with a ‘pay now’ button, delivered directly to your inbox. You can also pay easily and securely on your computer or smart phone.
Alternatively, contact our Accounts team who will take the relevant details over the phone.
5. Data Protection
We are registered with the Information Commissioner’s Office (ICO) – reference number Z5028605. The ICO is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
Your personal information is very important to us. We will endeavour to take all due care to protect this information.
6. Secure method of making withdrawals from investments
We often receive email instructions from clients asking for a withdrawal to be made from an investment or pension fund. Because we take our clients’ security seriously, we will not act on an email request alone. We will always contact the client and speak to them in person before initiating any withdrawal. This may possibly result in a slight delay in the request being processed, but we feel it is vital to ensure that any request is genuine. We have already stopped a number of fraudulent requests because of this additional level of security.
7. Direct access to your investments
Many of our clients can arrange to have online access to see the values of their investments and pensions. We have links to all of the major providers in the Client Centre section of our website. Once you have registered with the appropriate provider, you have access to view your holdings 24/7.